Privacy Policy · ଗୋପନୀୟତା ନୀତି

Last updated: 2026-10-05

Who we are

Odia Digital Seva is a private assistance service run by Pramod Kumar Nayak (Omm Sai Online), Near Bus Stop, Chhatia, Jajpur, Odisha 754023. Contact / grievance officer: Pramod Kumar Nayak, ommsaionline2018@gmail.com, +91 98279 11180. We are not a government body.

What we collect

Your name, mobile number, district/village, optional email and note, the documents you upload for the service you order, and payment reference details (UPI reference number or payment gateway ID). We do not collect card numbers or UPI PINs — online payments are processed by the payment gateway.

Why we use it

Only to apply for the service you ordered, to contact you about it (call/WhatsApp/SMS/email), for billing and legal records. We never sell your data and never use your documents for anything else.

Aadhaar, OTP and passwords

We recommend sharing a masked Aadhaar where possible. OTPs are used only live, with your consent, while applying and are never stored. We do not store portal passwords. We never collect biometrics.

Where it is stored & who can see it

Documents are stored in private, access-controlled cloud storage (not public). Only our authorised team can open them using short-lived links. Order records are also kept in our business software for follow-up.

How long we keep it

Uploaded documents are deleted after the work is completed or cancelled (normally within 30 days). Order and payment records are kept as long as required by tax and accounting law.

Your rights

You may ask to see, correct or delete your data, or withdraw consent, by WhatsApp +91 98279 11180 or email ommsaionline2018@gmail.com. We will respond within 7 working days (and in any case within the time allowed by the Digital Personal Data Protection Act, 2023 and its Rules).

Security incidents

If a data breach ever affects you, we will inform you and the authorities as required by law.

Cookies

We use only essential browser storage (language choice, your last order number for tracking). No advertising trackers.